Terms & Conditions
Excelsior Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page or in the 'Contact Us' section.
Terms and Conditions
The terms and conditions below govern the sale of goods from Excelsior Ltd ("the Company") to you ("the Customer").
1. Price and Ordering
1.1 The price payable for the goods is set out on the web site at the time the Customer places their order.
1.2 When confirmation of an order is received, this is to indicate that the Company has received the Customer's order. It does not indicate that a contract exists between the Customer and the Company. The Company will indicate acceptance of the Customer's order, and hence a contract between the Customer and the Company, when the Company sends the Customer an invoice. The Company have included this term to protect against a mistake in pricing, where the Company has inadvertently under-priced or over-priced goods, or the Company are no longer able to supply a particular product for some reason.
1.3 In the case of a change of price, the Company will always contact the Customer first to ensure that the price is acceptable.
1.4 If the product is no longer available the Company will seek to offer the Customer a suitable alternative.
1.5 The Company only accepts Visa, MasterCard, Switch, Debit Cards and Visa Electron as valid methods of payment.
1.6 Items will be paid for at the point of order. In the event that items have to be backordered or are not available the Customer will be given the option to cancel the order. If the Customer cancels the order they will not be charged.
2. Delivery and Title
2.1 For the purposes of this section "a Working Day" is defined as Monday, Tuesday, Wednesday, Thursday or Friday excluding public holidays in England.
2.2 Delivery is restricted to the United Kingdom.
2.3 Where stock is available the company will deliver the customers order in accordance with the delivery schedule set out in 2.4 to 2.7 below
2.4 Orders received before 12pm will be despatched within 2 working days from receipt of order.
2.5 Orders received after 12pm will be despatched within 3 working days from receipt of order.
2.6 All handling charges will be specified as part of the order. The value will be dependent on the total order value.
2.7 The delivery schedule above does not apply to the following geographical areas, Scottish Highlands and Islands, Isle of Wight, Isle of Man, Northern Ireland, Jersey and Guernsey. Up to two further working days should be added to the normal schedule set out in 2.4 and 2.5 above for delivery to these geographical areas please contact our Sales Office for a price
2.8 All delivery dates are estimates only and the Company will not be held liable for any delay in delivery of the goods howsoever caused.
2.9 If the Customer fails to receive the goods on the quoted delivery date the Company reserves the right to store the goods until the Customer can receive or collect the goods and charge all reasonable expenses relating to storage and additional costs of delivery to the Customer.
2.10 Title to the goods will only pass to the Customer on receipt of payment in full of the price of the goods including all relevant taxes and delivery costs. The Company reserves the right to repossess goods in the Customer's possession if payment is not made in full.
3. Back Orders
If the goods the customer is ordering are not in stock, goods will generally be despatched within 10 working days from receipt of order.
4. Tax Charges
All orders will have 17.5% VAT added. All prices shown include VAT.
5. Credit Card Security
When the order is placed at the Company's website, credit card numbers are encrypted using 128 bit SSL encryption. You can tell when a page is secure when 'https' appears in front of 'www.water-butts-direct.co.uk' in your browser address window, also a small padlock will be displayed at the bottom of your browser window. You can verify the validity of our security license by double clicking on the padlock.
6. Guarantee
6.1 Water butts are guaranteed against leakage for 5 years. This excludes the tap fitting.
6.2 The Customer will bear the cost of returning the goods to the Company unless the goods are being returned because they are incorrect or defective, in which case the Company will arrange for the goods to be collected by their nominated carrier.
6.3 On receipt of the goods by the Company the Customer will receive a credit, exchange or refund to the total value of goods returned subject to the goods being returned in an unspoilt, saleable condition.
7. Liability
7.1 Any defect in the quality, quantity and condition of the goods should be notified by the Customer to the Company, as per 6.2, on receipt of the goods and the delivery should be refused by the Customer. If the Customer does not notify the company and refuse the delivery the Company will not accept liability for such defect and the Customer will required to pay for the goods in full as if delivered.
7.2 The Company will inspect the goods returned and if the defect is identified, the Customer will be given the option of replacement at no additional cost or a full refund of the price of the goods. The Company will have no further liability to the Customer.
7.3 The Company will inspect the goods returned and if no defect is identified the goods will be returned to the Customer at the Customer's cost.
7.4 The Company under no circumstances will be liable to the Customer for any loss of profits, additional costs, indirect or consequential loss or damage arising out of any defect in goods supplied. The Company's liability will be restricted to the value of goods returned found to be defective on inspection. This does not affect your statutory rights as a consumer or the Company's liability to the Customer for fraudulent misrepresentation or for death or injury resulting from the Company's negligence.
8. Returns Policy
Returns will only be accepted if an item is found to be faulty. If that is the case, the company will arrange for collection of the faulty item and will offer a full refund or exchange.
9. Force Majeure
The Company shall have no liability to the Customer for any failure or delay in supply or delivery or for any damage or defect to the goods supplied or delivered caused by any event or circumstance beyond the Company's reasonable control.
10. General
10.1 The validity, legality or enforceability of any part of these terms and conditions will be unaffected by the invalidity, illegality or unenforceability of any individual part of these term and conditions.
10.2 The terms and conditions shall be governed by and interpreted in accordance with English Law.
